Help Center

Shipping destinations:

• We ship all TrudieAF apparel worldwide. Due to the impacts of COVID-19, we are not able to ship all of our other products worldwide. Please review the shipping tab on the page of the product you're interested in to learn where that product ships to and estimated shipping times. 

Shipping times:

• Local orders take X business days to be delivered to you and we ship within X business days.
• International orders take X business days to be delivered via Carrier X, Carrier Z, Carrier N or Carrier M and we ship within same X business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• We are really proud to offer free shipping on all TrudieAF apparel. Cost will vary to ship other products depending on where you live and the weight of the item. Please contact us at info@myselfcaremart.com for more information. 

Payment Methods

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards, Shop Pay, Apple Pay, Google Pay, and My Self-Care Mart eGift Cards.
• We only accept online payments.

If you experience problems paying, please contact us at info@myselfcaremart.com.

Note that additional exchange fee may apply if your currency is other than US dollars.

Gift Cards

• eGift cards are issued within 24 hours of purchase and do not expire. 
• eGift cards are non-refundable.

Discount Codes

Please check that you entered the code correctly as our codes are case sensitive. Discount codes have terms and conditions and only one code can be applied to an order. If it's still not working and you need further assistance, please contact us at info@myselfcaremart.com.

Your 100% satisfaction is important for us. We offer a 30-days Returns and Refunds Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Returns and Refunds Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@myselfcaremart.com with the subject 'Returns' and include your order number, name, the reason for the return, and quality photos of damage or fault.
• We will provide the customer with instructions where to send returned goods. It is strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When the returned item is received and inspected, the customer will receives a confirmation email if their return as been approved. 
• If the return and refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Our products are shipping from different warehouses all over the world. This allows for faster shipping times and reduces the carbon footprint. It also means that we are unable to process exchanges. 

Placing an Order

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods.

Our support team is always happy to guide you at any step!

Please note the following:

• If you are missing your order confirmation email, please check your spam/junk mail folders. Also, add us to your contacts so you don't miss any of our communications.
• After an order is placed, it cannot be edited or cancelled.
• Please ensure your delivery address is correct before placing your order.
• To change the delivery address of an order, please contact us at info@myselfcaremart.com (depending on where the order is in the process, we may need to charge additional fees for rerouting, we will do our best to assist you).
• If there's an issue with your order, please don't hesitate to contact us at info@myselfcaremart.com.

International taxes might be applied depending on your state, regions, or country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

My Self-Care Mart is a New Zealand registered company. Therefore, prices are inclusive of 15% GST.